“Randall, I would like to take this opportunity to express our thanks to you for the success and development work for our new World Headquarters build-to-suit, which I feel is due totally to you.

“Your representation of our interest was outstanding. Your willingness to go the extra mile was over and above what we expected. I truly believe you should pursue the Stemmons Service Award because your efforts were unquestionably successful…The pilots of American Airlines are grateful and I thank your for everything.”